03878cam a2200649 4500 545465460 TxAuBib 20211104120000.0 ||||||s2015||||||||||||||||||||||||und|u 9780814436370 0814436374 852ae243-2777-4682-bdc7-06c42fcbc063 OverDrive (Reserve ID) 2382203 OverDrive (Product ID) TxAuBib Goulston, Mark. Talking to Crazy [Libby] : How to Deal with the Irrational and Impossible People in Your Life. AMACOM Books, 2015. relationships. Influence. conflict. communication. relationship problems. dealing with difficult people. relationship issues. communication in the workplace. communication techniques. connecting with people. dealing with hard-to-reach people. hard to reach people. how to connect with customers. how to get the point across. improving communication. negotiating strategies. personal communication. persuasive techniques. deal with difficult people. dealing with difficult employees. Amacom. deal with difficult coworkers. deal with difficult customers. deal with difficult employees. dealing with difficult coworkers. dealing with difficult customers. Just Listen. mark goulston. talking to crazy. how to get through to anyone persuasion. Format: OverDrive Adobe EPUB eBook, Filesize: 871kB. Format: OverDrive OverDrive Read, Filesize: 871kB. Business. Psychology. Nonfiction. "Finally! The book that helps you deal with irrational, impossible people." -Oprah's Book Club 2.0 Because some people are beyond difficult... Let's face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all-the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean into the crazy-to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do * How instinctive responses can exacerbate the situation-and what to do instead * When to confront a problem and when to walk away * How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll * And much more You can't reason with unreasonable people-but you can reach them. This powerful and practical book shows you how. Media Type: eBook. Importer Version: 2014-01-08.01 Import Date: 2022-01-03 20:00:02. https://samples.overdrive.com/?crid=852ae243-2777-4682-bdc7-06c42fcbc063&.epub-sample.overdrive.com Excerpt (Adobe EPUB eBook) https://samples.overdrive.com/?crid=852ae243-2777-4682-bdc7-06c42fcbc063&.epub-sample.overdrive.com Excerpt (OverDrive Read)